1. What materials are used in Elilora jewelry?

Elilora specializes in high-end artisan jewelry crafted from sterling silver, gold-plated metals, natural gemstones, leather, and premium beads. Each piece is carefully handmade, ensuring quality and durability.

2. How do I choose the right size for rings and bracelets?

We provide detailed size guides on each product page. For rings, measure your finger with a ring sizer or string, and compare it with our chart. For bracelets, consider wrist circumference and desired fit (loose or snug). Contact our support team for guidance.

3. How long does it take to process and ship an order?

Orders are usually processed within 1-3 business days. Shipping times depend on your location:

• Domestic US: 3-7 business days
• Canada & Mexico: 5-10 business days
• Europe: 7-15 business days
• Asia & Oceania: 10-20 business days

Expedited shipping options are available at checkout.

4. Can I track my order?

Yes! Once your order is shipped, you will receive a tracking number by email. You can monitor your package in real-time via the carrier’s website. Contact our support team if you encounter any issues.

5. What is your return and exchange policy?

We accept returns or exchanges within 14 days of delivery. Items must be unused, in original packaging, and in resalable condition. Customized or personalized pieces cannot be returned unless defective.

6. Are your products hypoallergenic?

Most Elilora jewelry is made from sterling silver or high-quality metals that are safe for sensitive skin. Some gold-plated or mixed-metal items may cause mild irritation for extremely sensitive individuals. We recommend removing jewelry before swimming or showering.

7. How can I care for my jewelry?

To maintain shine and quality:

• Store in a cool, dry place in original packaging.
• Keep away from water, perfume, and cosmetics.
• Use a soft polishing cloth for silver items.
• Remove jewelry before sports or heavy activity.

8. Can I purchase Elilora jewelry wholesale?

Yes! Our Wholesale Program allows boutiques and retailers to access exclusive designs and competitive pricing. Contact support@elilora.shop for details.

9. Do you ship internationally?

Yes, we ship worldwide. International shipping may incur customs duties or import taxes depending on your country. Customers are responsible for these charges.

10. How is my payment information secured?

All transactions are secured using SSL encryption. We do not store credit card information on our servers. Payments are processed via trusted third-party gateways for maximum security.

11. How can I contact Elilora customer support?

You can reach us via email at support@elilora.shop or by phone at +1 2108663020. Our team responds promptly to inquiries regarding orders, products, or shipping.

12. Can I request a custom design or engraving?

Yes! We offer limited customization options for select items. Custom orders may require additional processing time and fees. Please contact us for feasibility and pricing.

13. What should I do if my item is lost or damaged during shipping?

Contact our support team immediately. We provide assistance for lost, damaged, or delayed shipments and will work with the carrier to resolve issues promptly.